CARTMY ACCOUNT
5410 Page Road Suite 1 Durham, NC 27703
(919)544-5430

ABOUT US






Sarah's Creation Florist has been proudly serving the greater Durham area for over 20years. We are locally owned and operated with one located near Southpoint. We are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect.
Let Sarah's Creation Florist Create Your Dreams With Flowers!


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Our shop is open from 9:00 a.m. to 5:30 p.m., Monday through Friday and from 11:00 a.m. to 2:00 p.m. on Saturday.
We are closed on Sundays But open for delivers.

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Yearís Day, Easter, Motherís Day, Memorial Day Fatherís Day, Independence Day and Labor Day.

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We specialize in the following services:

-Large inventory of fresh flowers
-Tropicals
-Plants
-European/dish gardens
-Contemporary and traditional arrangements
-High-style floral arrangements
-Silk arrangements
-Dried floral arrangements
-Weddings
-Funeral designs
-Extensive gift line
-Gourmet and fruit baskets
-Gift baskets
-Greeting cards
-Candles

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If you have any questions or need more information, please contact us by e-mail or call us directly at (919)544-5430. We're always here to serve you and make your flower-sending experience a pleasure.



Sarah's Creation Florist

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Our shop serves the following areas:Durham and RTP

We also deliver to the following facilities
American Cremation Svc Behavioral Health Svc
Burthey Funeral Svc Carolina House Of Durham
Carver Living Ctr Clements Funeral Svc
Council For Senior Citizens Croasdaile Village
Davis Ambulatory Svc Ctr Duke Family Medicine Ctr
Duke Medical Ctr Duke University Medical Ctr
Durham County Hospital Corp Durham Emergency Physicians
Durham Health Partners Durham Regent Retirement Rsdnc
Durham Regional Homecare Durham Regional Hospital
Durham Rest Home & Retirement Ellis D Jones & Sons Funeral
Ellison's Rest Home Emerald Pond
Fisher Funeral Parlor Inc Forest At Duke Retirement
Greater Piedmont Cu Hall-Wynne Funeral Svc
Hanes Funeral Svc HiLLCrest Convalescent Ctr
Holloway's Funeral Home House Of Care
Howerton-Bryan Funeral Home Hudson Funeral Home Inc
Intergrated Health Svc La Salle Healthcare Ctr
Lenox Baker Children's Hosp Magnolia Gardens
Markham Memorial Gardens Matchbox Health Svc
Nc Eye & Ear Clinics North Carolina Specialty Hosp
Pettigrew Rehab & Healthcare Professional Mortuary Svc
Quality Mortuary & Cremation Rose Manor Health Care Ctr
Scarborough & Hargett MemorialSelect Specialty Hospital
Sky Rizers Family Ctr Inc Superior Mortuary
Treyburn Rehabilitation Ctr Us Veterans Medical Ctr
Watts School Of Nursing
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A local delivery fee of 12.95 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)
U.S. orders must be received before 11:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.
Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

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Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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If the recipient's address is incorrect and a delivery was attempeted to the address provided, an additional $10 correction fee will be added to your order. We are not resonibile for deliveries made to the wrong address provided by the costomer. If such delivery is made, the customer assumes full responsibility for the entire purchase.

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Orders are processed immediately, and usually can not be changed. Due to the urgent nature florist delivered products we are unable to cancel orders already in process, enroute or delivered. Email changes or cancelations are NOT accepted! To cancel or change a order that has been processed, please call the shop immediately. All changes or cancelations MUST be verbally approved by a manger. All refunds are in store credits only no exceptions!

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If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. in many cases, delivery was attempted but either the recipient was not home/office and or no neighbor were available to accept the order. We reserve the right to attempt a redelivery if this occurs. All deliveries are accompanied with a delivery slip and is asked to be signed by recipient, neighbor and or office. If delivery slip is signed by recipient, someone from that household/neighbor and or office Sarah's Creation Florist no longer resume resonpility for that arrangement/delivery.  Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works aganist us, and particular situations (leaving on porch) may be out of our control.

- If a order is filled and delivered to the recipient and there is a question of quality of the arrangement, the recipent should contact the florist directly. In almost every case, we will gladly replace the arrangement. To request a replacement Sarah's Creations Florist must be contacted with in 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacement will be made for any order should the recipent or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of this information provided on this website relating to refunds and or replacements

 

- Sarah's Creations Florist reservers the right to reject any order provided to us that deem questionable or possibly fraudilent. when Sarah's Creations Florist receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.

-All refunds approved by a manager are for same, similar or in store credit only.

 

 

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If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. in many cases, delivery was attempted but either the recipient was not home/office and or no neighbor were available to accept the order. We reserve the right to attempt a redelivery if this occurs. All deliveries are accompanied with a delivery slip and is asked to be signed by recipient, neighbor and or office. If delivery slip is signed by recipient, someone from that household/neighbor and or office Sarah's Creation Florist no longer resume resonpility for that arrangement/delivery.† Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works aganist us, and particular situations (leaving on porch) may be out of our control.

- If a order is filled and delivered to the recipient and there is a question of quality of the arrangement, the recipent should contact the florist directly. In malmost every case, we will gladly replace the arrangement. To request a replacement Sarah's Creations Florist must be contacted with in 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacement will be made for any order should the recipent or sender not notify us within 1 day of the original delivery date. it is the responsibility of the sender to review all of this information provided on this website relating to refunds and or replacements

- Sarah's Creations Florist reservers the right to reject any order provided to us that deem questionable or possibly fraudilent. when Sarah's Creations Florist receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.

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